Quality

At Frank H. Dale Ltd, we are committed to delivering work of the highest standard — on time, within budget, and with a strong focus on client satisfaction.
Our quality management system underpins everything we do and drives continuous improvement across all areas of our performance.

Our Key Objectives

  • Fully understanding our customers’ needs to ensure we meet and exceed expectations.
  • Providing the right resources, including skilled personnel and modern facilities, to fulfil every requirement.
  • Maintaining a commitment to continual improvement through regularly reviewed quality objectives.
  • Monitoring progress to ensure we stay on track with our quality goals.
  • Communicating our quality policy across the company so every team member understands and supports our objectives.

We achieve this by empowering our people to deliver exceptional service and by fostering a culture where everyone is encouraged to contribute ideas for improvement and innovation.

Our Quality Commitment

To demonstrate our dedication to excellence, Frank H. Dale Ltd is fully certified to ISO 9001:2015.
Our quality management system is embedded throughout the company, guiding our processes, driving performance, and ensuring client satisfaction at every stage

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Established in 1932, Frank H. Dale is now one of the UK’s largest and most efficient steel fabricators

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The Seven Key Quality Management Principles

We achieve our objectives by applying the following principles across our business:

  1. Leadership – Strong quality leadership across all systems and processes.
  2. Customer Focus – A clear understanding of our clients’ needs and expectations.
  3. Resource Management – Providing the right facilities, tools, and skills to deliver quality results.
  4. Employee Engagement – Encouraging all team members to participate in achieving quality objectives.
  5. Performance Evaluation – Setting measurable goals and monitoring our progress.
  6. Continuous Improvement – Placing improvement at the heart of all activities.
  7. Innovation – Using new ideas and technologies to raise quality standards and achieve best practice.

Quality is at the core of our business and is naturally integrated into our operations.
It’s a key reason for our long-standing client relationships, strong reputation, and consistent repeat business.

Our commitment to quality also extends to our supply chain partners and subcontractors, who are expected to uphold the same high standards of products and services that we — and our clients — expect.