We recognise that quality plays a vital part in our business and is key to our ongoing success and therefore have a set of objectives to ensure that we deliver a consistently high standard of work, on time, to budget and with a high percentage of client satisfaction.
We do this by ensuring all employees are committed to providing the highest level of service to meet the expectations and requirements of our clients, as well as maintaining an inclusive culture where employees are encouraged to assist in the development of our procedures to help us achieve our objectives.
To demonstrate our commitment to quality, assist in the continuous improvement of our integrated system and ensure we achieve excellence in all our activities, we are fully certified to ISO 9001:2015.
Our quality management system is embraced throughout all areas of the Company and has been designed to drive continuous improvement and maintain client satisfaction. The quality system extends out to include our supply chain partners and subcontractors who are required to demonstrate their ability to consistently maintain the high standard of products and services that we, and our clients, expect.
Our Company objectives underpin the quality management system and act as the foundations on which we build continuous improvement in our performance. They are:
Quality is intrinsic within our company and therefore naturally becomes an integral part of our business performance. It is largely responsible for our repeat business statistic and client satisfaction figures and so our Company Procedures and Policies are always developed with consideration of our quality objectives in mind.
Frank H. Dale Limited
Tel: 01568 612212
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